Is Your Support Team Drowning?
Hundreds of unread tickets every Monday morning. Answering "Where is my order?" 50 times a day. Angry customers waiting 24 hours for a simple answer.
The Old Way:
Hire more agents, add more shifts.
The DX Heroes Way:
Intelligent Helpdesk AI that solves problems, not just tickets.
Instant Resolution (Tier 1)
AI can solve 60-80% of common queries instantly. No waiting, no tickets.
Result: 60-80% of support tickets resolved automatically.
Sentiment Analysis & Routing
AI detects angry customers and escalates them to your best human agents with full context.
Result: Faster escalation, happier customers, less agent stress.
Multilingual Support
Support customers in EN, DE, CS and 50+ languages fluently without hiring native speakers.
Result: Global support without global hiring costs.
Knowledge Base Ingestion
Tone of Voice Customization
Zendesk / Intercom Integration
24/7 Availability
Petra Brýdlová
Project Manager
“Extraordinary work commitment.”
It is always difficult to coordinate integration testing and debugging, and we needed to deal with six teams of participating banks at the same time. Thanks to the DX Heroes people everything went smoothly and we were able to solve all integration issues in the different systems of the involved banks. DX Heroes demonstrated not only perfect work organization and extraordinary work commitment, but also a proactive approach in the many crisis situations we dealt with. I especially appreciate the ability to come to a consensus across different solution teams and bring everything to a successful completion.
Frequently Asked Questions
Will it sound robotic?
No. We customize the AI's tone of voice to match your brand personality. Modern AI can be warm, professional, casual, or formal—whatever fits your company culture.
What if AI doesn't know the answer?
The AI seamlessly escalates to human agents when it detects complex issues, emotional customers, or questions outside its knowledge base. Your team handles the 20-40% that truly needs human touch.
Give Your Team a Break
Start automating your Tier 1 support today.
Get a free assessment of your support workflow. We'll show you exactly how much time and money AI automation can save.
Prokop Simek
CEO
With over 12 years of experience in software engineering, I leverage my expertise to bridge the gap between business goals and technology for our clients.