Wultra
Refining the Developer Journey for Seamless Banking Security
A new documentation structure enabled thousands of developers to integrate Wultra solutions 25% faster.
11M
users
Global
Reliability for global banks
25%
faster integration
Key Highlights
01
User Persona Analysis
We identified the user persona to thoroughly understand their needs and determine the suitable tone of voice.
02
Technical Writing
We revised the texts and created a new documentation structure for easier developer navigation.
03
UX Design & Structure
Our UX team designed a new layout and created a custom icon set for uniform application across the portal.
04
Development
We brought in developers to turn the prototype into reality and implement the new portal design.
Petr Dvořák
CEO, Wultra
“Smooth from the very beginning”
Introduction
Wultra is a leading Czech company in internet and mobile banking security. They mainly operate within Central and East Europe and offer products that provide the utmost security for your finances. DX Heroes helped Wultra improve their developer portal so the new clients have easier onboarding to the Wultra ecosystem and can integrate products faster and easier.
Target
Analysis and optimization of the user journey and implementation of new elements to speed up third-party integration.
Process
Initially, we identified the user persona to thoroughly understand their needs and determine the suitable tone of voice. This was succeeded by an in-depth analysis of the current information structure, evaluating it page by page and making necessary adjustments. Simultaneously, our UX team designed a novel layout and custom icon set for uniform application across the portal. After these steps, we revised the texts and brought in developers to turn the prototype into reality.
Result
Centering on the user experience, we transformed the Wultra developer portal. This overhaul not only streamlined sales for new users but also articulated the solution's benefits more clearly to decision-makers. Additionally, improved documentation led to fewer support tickets, resulting in 25% faster acquisition of new clients.
